Payment Policy for TicklyHair

Effective Date: December 30, 2024

At TicklyHair, we aim to provide a smooth and secure shopping experience for all our customers. Our payment policy outlines the methods we accept and the procedures involved to ensure your transactions are processed efficiently and safely.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
  • PayPal: Secure payments via your PayPal account.
  • Apple Pay: Pay conveniently using Apple Pay (available on supported devices).
  • Google Pay: Pay using Google Pay (available on supported devices).
  • Shop Pay: Fast and secure checkout via Shop Pay.
  • Afterpay: Buy now, pay later option for eligible customers (subject to approval).

Please note that all payments must be made in U.S. dollars.

2. Order Confirmation

  • Once your order is placed, you will receive an order confirmation email with the details of your purchase.
  • If you have any issues with your payment, such as a declined card or payment processing error, we will notify you immediately via email. Please follow the instructions in the email to resolve any issues and complete your purchase.

3. Billing Information

  • You are required to provide accurate and complete billing information at the time of checkout.
  • Your payment method will be charged when your order is confirmed and processed.
  • If there are any issues with your billing details or payment, we may contact you for clarification.

4. Payment Security

Your security is our priority. We use SSL encryption technology to protect your personal and payment information during the transaction process. All payment data is securely handled and processed by trusted third-party payment gateways, such as PayPal and Stripe, to ensure a safe and secure experience for all our customers.

5. Taxes and Duties

  • Sales tax will be applied to your order based on your shipping address and the applicable tax rates in your state.
  • For orders shipping within New York, sales tax will be calculated at checkout based on your local jurisdiction.
  • International orders: Currently, we do not ship internationally. Domestic orders are subject to state and local taxes based on the shipping address.

6. Order Modifications and Cancellations

  • Once an order is placed and payment is confirmed, it cannot be modified or canceled. However, if you need to make any changes to your order, please contact us immediately at info@ticklyhair.com or call us at (315) 768-9535. We will do our best to accommodate changes before your order is processed.
  • If you wish to cancel your order after it has been processed and shipped, please refer to our Return Policy for further instructions.

7. Refunds and Chargebacks

  • Refunds are issued according to our Return Policy, and will be processed to the original payment method once the returned items are received and inspected.
  • If you initiate a chargeback or dispute with your payment provider, we may need to take additional steps to resolve the issue. We encourage you to contact us directly to resolve any concerns before pursuing chargebacks.

8. Contact Us

If you have any questions regarding payment, billing, or order issues, please feel free to reach out to us:

  • Phone: (315) 768-9535
  • Email: info@ticklyhair.com
  • Address: 540 Main St #104, New York Mills, New York (NY), 13417, USA