Sales Policy

Effective Date: December 27, 2024

At Tickly Hair, we are committed to offering high-quality hair care products and excellent customer service. This Sales Policy outlines the terms and conditions under which we sell our products, and it helps ensure a transparent and smooth shopping experience for our customers. By purchasing from our website, you agree to the following terms:

1. Product Availability and Pricing

  • Product Availability: All products are subject to availability. In the event that an item is out of stock after you have placed your order, we will notify you as soon as possible and offer alternatives, a backorder option, or a full refund.

  • Pricing: Prices for products are listed on our website in USD and are subject to change without notice. We strive to ensure that all pricing information is accurate, but errors may occur. If we discover a pricing error after you have placed an order, we will contact you to inform you of the error and offer the option to either proceed with the purchase at the correct price or cancel the order for a full refund.

  • Taxes: Sales tax is applied to orders based on the shipping destination. The applicable tax will be calculated at checkout and added to your total order cost.

  • Promotions and Discounts: Promotions and discounts are subject to specific terms and conditions and may change or expire without prior notice. If you use a discount code, it must be entered at checkout to be applied. Discount codes are only valid for specific items or time periods, and cannot be combined with other offers unless explicitly stated.

2. Ordering Process

  • Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase, including the products ordered, the total amount charged, and estimated shipping details. If you do not receive an order confirmation email, please contact our customer service team at info@ticklyhair.com to verify your order.

  • Payment: We accept various payment methods including major credit/debit cards, PayPal, and other secure payment gateways. Payment is due at the time of purchase, and orders will only be processed once payment is confirmed.

  • Order Processing: Orders are generally processed within 1–2 business days (Monday to Friday, excluding holidays). Please note that during high-demand periods (e.g., sales or holiday seasons), order processing times may take slightly longer.

  • Order Changes: Once an order has been processed and shipped, it cannot be modified. If you need to change an order, please contact our customer service team immediately, and we will do our best to assist you. However, after shipment, you will need to initiate a return if changes are necessary.

3. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. The available shipping methods and costs will be displayed during checkout based on your delivery address.

  • Shipping Times: Delivery times depend on the shipping method selected and the destination. Please allow 5–7 business days for standard shipping, and 2–3 business days for expedited shipping within the United States. International orders may take longer depending on customs processing and destination country.

  • Shipping Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party carriers, adverse weather conditions, or any events beyond our control.

  • Shipping Charges: Shipping costs are calculated based on the weight, size, and destination of the package. You will see the total shipping cost at checkout before completing your purchase. Free shipping promotions may apply to orders over a specified amount.

  • Tracking: Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your package’s progress.

4. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how returns, exchanges, and refunds are handled.

5. Order Cancellations

  • Cancellations: You may cancel your order within 24 hours of placing it, provided it has not been processed for shipping. If the order has already been shipped, you will need to initiate a return after receiving the product.

  • How to Cancel: To cancel your order, please contact us immediately at info@ticklyhair.com or call us at (315) 768-9535. Once your cancellation request is received, we will confirm the status of your order and provide guidance on the next steps.

6. International Sales

  • International Shipping: We offer international shipping to select countries. International orders may be subject to additional taxes, duties, and customs fees, which are the responsibility of the customer.

  • Customs and Import Duties: The recipient of an international shipment may be subject to customs fees, import duties, and taxes once the shipment reaches the destination country. These charges are the responsibility of the customer and are not included in the total price of the order at checkout.

  • Customs Delays: Customs processing may cause delays that are outside of our control. If your order is delayed in customs, please contact your local customs office for further assistance.

7. Customer Service and Support

Our customer service team is available to assist you with any questions, concerns, or issues related to your order. You can reach us via:

  • Email: info@ticklyhair.com
  • Phone: (315) 768-9535
  • Address: 540 Main St #104, New York Mills, NY 13417

We strive to respond to all inquiries within 1–2 business days.

8. Limitation of Liability

Tickly Hair is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products, including but not limited to personal injury, property damage, or lost profits. Our total liability is limited to the purchase price of the product in question.

9. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle sales transactions.