Shipping Policy for TicklyHair

Effective Date: December 30, 2024

At TicklyHair, we are committed to delivering your hair care products with the utmost care and efficiency. Please take a moment to review our shipping policy to better understand how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days from the time your order is placed, excluding weekends and public holidays.
  • Once your order is processed, you will receive a tracking number via email to monitor your shipment.

2. Shipping Methods & Delivery Time

We offer several shipping options to ensure your products reach you in a timely manner:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Overnight Shipping (1 business day)

Please note that delivery times may vary based on your location and external factors such as weather conditions or holidays.

3. Shipping Rates

Shipping costs are calculated based on the weight of your order and your shipping address. You can view the shipping rate at checkout before confirming your order.

  • Free Standard Shipping on orders over $50 (continental U.S. only).
  • Additional fees may apply for expedited and overnight shipping.

4. International Shipping

At this time, we only offer domestic shipping within the United States. International shipping is not available, but we are exploring future options to expand our shipping services.

5. Shipping Address

Please ensure that your shipping address is complete and accurate. TicklyHair is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.

6. Lost or Damaged Items

  • If your package is lost, damaged, or delayed, please contact our customer service team at info@ticklyhair.com or call us at (315) 768-9535.
  • We will work with the carrier to investigate and resolve any issues as quickly as possible.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy page. We offer a 30-day satisfaction guarantee on most of our products.

8. Contact Us

If you have any questions or concerns regarding shipping, please do not hesitate to contact us:

  • Phone: (315) 768-9535
  • Email: info@ticklyhair.com
  • Address: 540 Main St #104, New York Mills, New York (NY), 13417, USA

Thank you for shopping with TicklyHair!